The Social Media Pool Rules

Before you dive into the social media pool you need to know the pool rules.

By Russell J. White

1. If you don’t want your boyfriend, girlfriend, BFF, wife, husband, mother, father, grandmother, priest, doctor, local newspaper, national press, TMZ, Huffington Post, current employer, previous employer, future employer or any current or ex-friend to read it; don’t post it.

2. Anything you post is part of the public record and will be treated as such.

3. The best privacy protection for social media occurs between your brain and your keyboard.

4. Not everyone in social media can be trusted. Ask yourself: What if criminals read this information? Because they have and will continue to do so.

5. We don’t care what you ordered at Starbucks.

6. Just because you thought it doesn’t mean you should post it.

7. It’s great to wish someone a happy birthday, offer congratulations, condolences, support, love, respect and recognition. Otherwise, negative personal feelings might be better left to a private message.

8. Private messages can easily become public.

9. Don’t SPAM.

10.  If you did something great, let us know! If every day in your opinion you do something great, we will get tired of hearing it quickly.

11.  Adding attractive “friends” doesn’t suddenly make you a stud.

12.  There is a difference between networking, voyeurism and stalking. Know what it is and act accordingly.

13.  Keep in mind those party pictures you post could follow you for decades, even after you have removed them from your page.

14.  Deleting someone from Facebook doesn’t actually make them go away.

15.  Even “nom de posts” can lead back to the real person – with consequences.

16.  Never meet a Craig’s List purchaser in your home or their home.

17.  Links are great to share unless they always lead back to something you are selling or have written.

18.  Being opinionated is fine. Expecting no one to be offended is unrealistic.

19.  When talking about your job, customers, boss, fellow employees or the company who employs you, you are speaking as an employee.

20. Geo-location software is a criminal’s new blue light special. Don’t announce every time you leave your home.

21.  If you monitor your friend, fan or follower counts and brag on them, your ego is misplaced.

22. If you spend hours on your “farm” or in your “Mafia,” you might want to evaluate where you could otherwise use that time to improve your life.

23.  If you automate tweets, posts or responses, there is nothing social about your social media involvement, so stop it.

24. Nurture the social relationships that are most important to you.

25. Zuckerberg’s law: The less you want your social information to fall into the wrong hands, the more likely it will.

Last week in Charlotte a waitress lost her job for a disparaging Facebook comment she made about some customers. One of her facebook “friends” brought it to the attention of the management of the restaurant she worked at and she was relived of her duties.
The outcry of violation of her right to free speech surprises me. Not that people want to come down on a business that fired an employee over this, but surprised that people don’t really understand what the first amendment says about free speech.

“Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press; or the right of the people peaceably to assemble, and to petition the Government for a redress of grievances.”

There is nothing that says free speech won’t have consequences nor does it protect you from an employer expressing his right to enforce business policies about conduct unbecoming an employee, especially in a work at-will state such as North Carolina.
I’ve heard argument about the waitress’s right to privacy. She should’ve exercised that right between her brain and her keyboard. Facebook is a public forum and to expect your words not to be noticed; well, it goes against the intended purpose of posting them to begin with doesn’t it.

The younger generation has been beguiled into thinking Facebook is like a diary for your inner most thoughts. When in fact it is the most public of forums and should be used with caution and care.

Two weeks ago a daughter of a close friend posted with excitement she was engaged. I was surprised to know this and texted her father for details. Based on the “de-friending” I received from the daughter followed by her post, “I hate Facebook” I think the father learned about the impending nuptials from my text message.

This week a neighbor’s son received a red T-top Trans Am for his 15th birthday which he immediately posted a picture of on facebook with the caption “My new whip.” He and his sister then got into a friendly sibling rivalry publically about who had the nicer car, to which one friend commented, “Rich kids…”

I recently read information that a couple in Louisville, KY announced on facebook they were going to a concert only to return to a ransacked house. The security camera caught the robber in the act. Turns out it was one of their facebook “friends.”
Do you really know what that high school friend from 30 years ago is like today? Do you add friends to build your numbers? Do you really need to inform people of your every move?

Instead of bantering on about the first amendment to the Bill of Rights, maybe we should be talking about the creation of a new document entitled The Internet Information Code of Conduct.

Why is this necessary? Aside from the illustrations I’ve already mentioned, a man was killed and his son beaten by the couple who showed up to purchase the diamond ring he advertised on Craig’s list.

Thieves are using non-MLS real estate listings to check out the pictures of the rooms for the valuables such as TVs and computers, etc.

Speaker friends of mine like to post what cities they are flying to and if they are using geotagging software such as foursquare or Gowalla, it gets picked up by the website robmenow.com And the stories can go on and on.

Some things are better left unsaid as I hope the fired waitress now understands. There are times when using discretion is the responsibility of the individual. It’s time to reconsider what information truly has a need for public consumption and what should be kept privately. In some cases, information may not even need to be shared at all.

Last year the buzz at SXSW (SXSW.com) was Foursquare and a year later 450,000 people are eager participants in the location-based phone app that is changing the marketing picture for businesses by placing it in the hands of customers.

What is foursquare?

Foursquare is a smartphone application that allows the user to “check-in” to an establishment and get points for doing so. With the right combination of check-ins a person unlocks badges and scores points. This “game” is shifting how word of mouth on businesses is transferred.

Anyone can enter a business into Foursquare, in fact the first person to enter a business into Foursquare gets additional points, meaning as a business owner you may not even be aware you have a foursquare page. I recently entered the Anytime Fitness location I am a member of and told the owner I had just done this. She gave me a blank look as I explained how it worked and what it could mean to her business. She blew it off.

Why is Foursquare important?

Every time a person checks into a business using the Foursquare app they have the opportunity to enter a comment or a tip about the business. Foursquare also allows the user to set up notification to all Facebook and Twitter friends and followers they have. In my case that means when I check into a business 1100 Facebook fans and over 6800 twitter followers see what I enter.

Bad service? I let almost 8000 people know in an instant. Do a great job for me? I let 8000 people know! Research shows repeatedly how word of mouth marketing is considered the best and most reliable and with the new technology friends comments become instant information to thousands.

Grab opportunities

The person who checks into your business most frequently with Foursquare becomes the “Mayor” I am the Mayor of a local grocery store, a local lunch spot as well as a hotel I stay at in Louisville, KY and Gate B4 in the Louisville airport my flights always use.  What should this matter to a business? Plenty.

Customers love to be the insider and foursquare users take great pride in being the mayor of a place. Want to drive good word of mouth? Treat your mayor special. Giveaways, thank you notes, even marquee recognition gives an organization a chance to be part of the game, while also driving positive word of mouth.

Imagine the next time I check into the Louisville hotel I am the mayor of that I am greeted with, “Mr. White thank you for being a gold member (which I get every time I check in here) and I see you are our current mayor! Here is the chocolate coin for being a gold member and as mayor you get breakfast complimentary.” You think I won’t be telling close to 8000 people about my mayor breakfast?

Foursquare is an emerging marketing opportunity savvy businesses will enjoy creating customer insiders who will spread the good word.

Chip Conley, the CEO of Joie de Vivre Hospitality, shared his internal struggle with posting his Burning Man pictures on his Facebook page at http://bit.ly/2qIml5 His pr advisors told him those pictures and his CEO persona could cause a misunderstanding about what is proper behavior. (I think it was his tutu picture that was the point of the discussion.)

Burning man is a one week retreat in the middle of a dust bowl with no food, no water, no showers, no cars, just what you carry in on your back or bike. It is intended to be an “out there” experience and from what people who have attended told me, you will see anything and everything going on at this retreat. When I say everything, suffice it to say, it is impossible not to be shocked at Burning Man because it attracts the freest of the free spirits and the edge is pushed more and more each year. I would guess not many CEOs attend Burning Man.

Which brings the question for all executives: What is proper to share on social media? The challenge with social media is that your personal and professional lives collide and for the “In the full disclosure of who I am” category it is actually a great resource for people to investigate who you are. Everything about who you are.

Employers are looking at social media pages such as facebook, twitter, and linkedin to see what employees and prospective employees are saying. The same goes for executives who are being “checked out” by employees, clients and competitors.

I have a number of clients who follow me on my personal pages as well as my fan page www.facebook.com/russelljwhite2 and they get the full me. But where is the Too Much Information (TMI) line drawn?

Would I share about my Saturday night in the strip club where I got 5 lap dances, had 8 beers, and was escorted out of the club by the bouncer for rude behavior? Would I share my disappointment about my employees letting me down? Would I go on a rant about how I hate Mondays?

Curiously, I have read each of these remarks by people who at that moment were employed somewhere. Is there a different standard for executives? I don’t think so.

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